Shipping policy

Thank you for choosing Apollo Fashions Urbanwear! Below are our convenient and flexible shipping options.

1. Shipping Destinations

We currently ship to:

• United States (all states, including Hawaii and Alaska)
• Canada

We do not currently ship to the following:

• U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
• APO/FPO/DPO military addresses
• Other international locations

We are actively working to expand our shipping coverage. If you need shipping to an area not listed above, please reach out to our customer service in advance, and we will do our best to accommodate your request.

2. Shipping Methods & Rates

Free shipping is available on all orders. We offer the following shipping method:

3. Order Processing Time

• All orders are processed within 24–48 hours of payment confirmation (business days).
• Orders placed on weekends and public holidays will be processed on the next business day.
• Once processed, you will receive a shipping confirmation email with your tracking number.

4. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number. You can track your package via:

• USPS: www.usps.com
• UPS: www.ups.com

If you have not received your tracking information, please check your spam/junk folder or contact us.

5. Delivery Timeframes

• The provided delivery times are estimates based on standard processing and shipping procedures.
• Delivery times may be extended during peak seasons (e.g., holidays, major promotional events).
• In the event of force majeure (e.g., severe weather, natural disasters), delivery times may be delayed. We will notify you promptly.

6. Delivery Notes

• Please ensure your shipping address is accurate. We are not responsible for delays or returns caused by incorrect address information.
• If your package shows as delivered but you have not received it, please first check your porch, mailbox, or with neighbors. If you still cannot locate it, please contact us within 48 hours.

Address Changes

If you need to change your shipping address after placing an order, please contact us at info@apollofashionsurbanwear.com within 2 hours of placing the order (before it enters the fulfillment process). Once an order has entered the fulfillment process, address changes cannot be completed.

7. Non-Received Orders

If your order has not arrived after the estimated delivery time, please follow these steps:

1. Check the package status using your tracking number
2. Contact the carrier (USPS or UPS) for detailed information
3. If the package shows as delivered but you have not received it, please contact our customer service team within 48 hours of the delivery confirmation

We will assist you in resolving the issue and arrange a re-shipment or refund if necessary.

8. Contact Us

If you have any questions about shipping, please contact:

• Store Name: Apollo Fashions Urbanwear
• Email: info@apollofashionsurbanwear.com
• Phone: +1 (281) 561-6649
• Address: 10941 Bissonnet St, Houston, TX 77099
• Business Hours: Monday–Saturday: 10:00 AM – 8:00 PM | Sunday: 12:00 PM – 5:00 PM (CST)